Responsible Gaming
at krikoya

Our Commitment to Responsible Gaming

At krikoya, we believe that online gaming should be an entertaining pastime — never a financial obligation, an escape from personal problems, or a source of anxiety. Our responsible gaming framework is built around this principle, and it underpins every aspect of how we design, operate, and support our platform for Bangladesh players.

We recognise that the vast majority of krikoya players enjoy our casino games, cricket betting, slots, and crash games without any difficulty. However, we also understand that for a small number of individuals, gambling can develop into a problematic behaviour. Our responsibility is to provide every player with the tools, information, and access to support they need — whether they are experiencing difficulties now or want to put safeguards in place as a precaution.

krikoya is committed to the following core responsible gaming principles:

• Gambling is entertainment — we design our platform so that enjoyment, not compulsion, is always the driver.
• Informed players make better decisions — we provide clear, honest information about odds, house edges, and the nature of gambling outcomes.
• Control should always rest with the player — our limit-setting, time-out, and self-exclusion tools are designed to be straightforward and immediately effective.
• We will never target or market to players who have self-excluded or requested a break from gambling.
• We train our support team to identify signs of problem gambling and to respond with empathy, discretion, and practical assistance.
• 18+ is a firm, non-negotiable boundary — we actively work to prevent underage access to the platform.

Age Restriction & Verification

krikoya is strictly an 18+ platform. Gambling by persons under the age of 18 is not permitted under any circumstances. This is not merely a policy preference — it reflects our genuine commitment to protecting young people from the potential harms associated with gambling.

At Registration

Every player is required to confirm their date of birth during the account registration process. Any player who cannot confirm they are 18 years of age or older will be prevented from creating an account. By submitting a registration form on krikoya, players declare that they meet the minimum age requirement.

Identity Verification (KYC)

krikoya operates a Know Your Customer (KYC) verification process. Players may be asked to submit a copy of their National ID (NID) card, passport, or other valid government-issued identity document to confirm their age and identity before a withdrawal is processed or when triggered by our compliance monitoring systems. Failure to pass KYC verification will result in account suspension until the matter is resolved.

Protecting Young People in Your Household

If you share a device or computer with someone under 18, we strongly encourage you to:

• Log out of your krikoya account after every session.
• Never save your krikoya password in a shared browser.
• Use parental control software on shared devices (e.g., Net Nanny, Qustodio, or similar tools available for Android and Windows).
• Never share your login credentials with a minor or allow them to access your account under any circumstances.

If you believe a minor has accessed or registered on krikoya, contact support@krikoya immediately. We will investigate and act promptly.

Deposit & Spending Limits

One of the most effective ways to maintain control over your gambling is to set clear financial boundaries before you start playing. krikoya provides flexible limit-setting tools that allow you to cap how much you deposit and how much you can lose over a defined period.

Available Limit Types

How to Set or Adjust Your Limits

1. 1
   Log in to your krikoya account Visit /krikoya-login and sign in using your registered credentials.
2. 2
   Navigate to Account Settings Select "Responsible Gaming" or "Account Limits" from your account dashboard menu.
3. 3
   Choose your limit type and period Select the limit category (deposit, loss, or wager), then choose the period (daily, weekly, or monthly).
4. 4
   Enter your limit amount in BDT (৳) Type the maximum amount in Bangladeshi Taka you wish to allow for the selected period.
5. 5
   Confirm — limit takes effect immediately Decreasing a limit takes effect immediately. Increasing a limit requires a 7-day waiting period as a safeguard.

Time-Out & Cool-Down Tools

Sometimes a short break from gambling is all that is needed to reset perspective and restore healthy habits. krikoya provides several time-based tools that allow you to pause your account activity for a defined period without committing to permanent closure.

Reality Check Notifications

You can configure krikoya to send you a pop-up notification at regular intervals during an active gaming session — for example, every 30 minutes or every hour. Each notification will display how long you have been playing in the current session and your net wagering position. You can choose to continue playing or end your session from within the notification.

Session Time Limit

A session time limit automatically ends your gaming session after a fixed number of hours of continuous play. Once the limit is reached, you will be logged out of your account and will need to log back in to continue. This feature is particularly useful for players who find it easy to lose track of time during extended sessions.

Cool-Down Period (Time-Out)

A cool-down period — sometimes called a "time-out" — temporarily suspends your krikoya account for a short defined period. During a cool-down:

• You cannot log in to your account.
• You cannot place bets, spin slots, or access any games.
• Your account balance is preserved and will be accessible when the cool-down expires.
• You will not receive any promotional emails or bonus offers from krikoya during the cool-down period.

To activate a cool-down period, navigate to Account Settings > Responsible Gaming > Take a Break, or contact support@krikoya and our team will activate the cool-down on your behalf immediately.

Self-Exclusion Programme

If you believe your gambling has become, or is at risk of becoming, a serious problem, krikoya's self-exclusion programme allows you to permanently or long-term restrict your access to the platform. Self-exclusion is a more serious measure than a cool-down period and is designed for players who need a longer-term commitment to stop gambling.

Self-Exclusion Periods

• 30 Days: A short-term exclusion for players who need a firm break but plan to return. Cannot be lifted early.
• 90 Days: A medium-term exclusion providing a meaningful period away from gambling.
• 6 Months: A substantial exclusion period recommended for players experiencing repeated problematic episodes.
• 1 Year: A long-term exclusion for players who need an extended commitment to stop gambling.
• Permanent: An indefinite exclusion with no automatic expiry. Reversal requires a formal written request, a mandatory 7-day reflection period, and is subject to review by our responsible gaming team.

What Happens When You Self-Exclude

• Your krikoya account is immediately suspended — you cannot log in.
• All pending bonus offers and promotional emails are cancelled and suppressed.
• Your account balance is securely held. You may request a withdrawal of any remaining balance by contacting support@krikoya — funds will be returned to your registered bKash, Nagad, or Rocket wallet.
• krikoya will make every reasonable effort to ensure you are not contacted with marketing material for the duration of your exclusion.

How to Request Self-Exclusion

You can initiate self-exclusion in any of the following ways:

• Account Settings > Responsible Gaming > Self-Exclusion — select your period and confirm.
• Email support@krikoya with the subject line "Self-Exclusion Request" and your desired exclusion period.
• Contact our live support team directly — they are available 24/7 and can action a self-exclusion immediately on your behalf.

Problem Gambling Self-Assessment

Problem gambling can develop gradually, and many players are not immediately aware that their habits have shifted from recreational to harmful. The following questions are adapted from widely recognised responsible gambling assessment frameworks. If you answer "yes" to three or more of these questions, we strongly encourage you to contact our support team or one of the external help organisations listed in the next section.

Getting Help & Support

If you are concerned about your own gambling or that of someone close to you, help is available. krikoya's support team is trained to assist with responsible gaming matters, and there are also external organisations that provide professional, confidential guidance.

Contact krikoya Support

Our support team is available 24/7 — 00:00 to 23:59 Bangladesh Standard Time (BST, UTC+6). You can reach us at any time to request account limits, a cool-down period, self-exclusion, or simply to talk through concerns about your play.

• Email: support@krikoya — use the subject line "Responsible Gaming" for priority handling.
• Live Chat: Available directly within your krikoya account dashboard.
• Response Time: We aim to acknowledge all responsible gaming requests within 1 hour and resolve them within 24 hours.

Talking to Someone You Trust

Sometimes the first and most important step is simply telling someone you trust that you are struggling. Speaking openly to a family member, close friend, or community leader about your gambling habits can provide immediate emotional relief and practical accountability. Many players find that the act of naming the problem out loud is the turning point that leads to change.

Professional Counselling

Problem gambling is a recognised behavioural condition that responds well to professional counselling and cognitive behavioural therapy (CBT). If you are based in Bangladesh and would benefit from professional mental health support, we encourage you to speak with a qualified counsellor or psychologist. While krikoya cannot refer you to specific organisations in Bangladesh, your local healthcare provider or a trusted community organisation can point you toward available resources.

Tips for Safe & Enjoyable Play

The following guidelines are drawn from established responsible gambling best practices and are designed to help you maintain a healthy, enjoyable relationship with gaming on krikoya.

Financial Discipline

• Set a budget before you play — decide the maximum amount you are comfortable spending in a session and stick to it. Treat it as the cost of entertainment, not an investment.
• Never chase losses — if your budget for the session is spent, stop playing. Attempting to recover losses by depositing more rarely ends well and is one of the clearest early warning signs of problem gambling.
• Only use disposable income — deposit only money that is left over after all your essential expenses (rent, food, utilities, family commitments) have been met. Never use bKash, Nagad, or Rocket to transfer funds earmarked for essential needs.
• Use krikoya's limit tools proactively — setting a deposit limit before you need one is always easier than trying to exercise willpower in the moment.

Time Management

• Set a time limit for each gaming session and use the session time-out tool to enforce it automatically.
• Take regular breaks — stand up, drink water, and step away from the screen every hour.
• Avoid gaming late at night when tiredness impairs judgement and the temptation to chase losses is heightened.
• Do not let gaming sessions crowd out time with family, friends, or activities that matter to you.

Mindset and Expectations

• Understand the house edge — all casino games, sports markets, and crash games are designed so that the house has a statistical advantage over time. Gambling is entertainment; consistent profit is not a realistic long-term expectation.
• Wins are not guaranteed — never treat a recent winning streak as evidence that you have found a reliable system. All outcomes in gambling involve an element of chance that cannot be eliminated.
• Play sober — avoid gambling while under the influence of alcohol or other substances, which impair decision-making and increase the risk of impulsive behaviour.
• Gamble for fun, not to cope — if you notice that you are turning to krikoya to manage stress, loneliness, anxiety, or negative emotions, that is a sign to step back and seek support.